Shipping & Returns

Returns Policy

If you have any questions or concerns about the product(s) you have ordered, please call us at 210-919-4107.

Shipping

All orders over $75 ship Free to you! We currently ship vis UPS, and USPS to physical addresses within the Continental United States. Please allow extra shipping time when placing an order during the busy Holiday season. We are not responsible for any lost or stolen packages. If you have any questions about our shipping policy, or RUSH or International shipping, please Contact Us.

North Creek Smokehouse values our customers and respects your privacy at all times. We collect personally identifiable information about you during your check out process through our online shopping cart and payment gateway. We may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. In an effort to improve your shopping experience and to communicate with you about our products, services, and promotions, we may use some information, such as your email address to contact you at a later date. We do not share your personal or financial information with 3rd party companies. You may request deletion of your email address from our files by contacting us at admin@northcreeksmokehouse.com. For our complete privacy policy, please visit our Privacy Policy page. For our complete terms and conditions of use, please visit our Terms and Conditions page.